FAQs
  • 23726 VIA FABRICANTE
    MISSION VIEJO, CA 92691
    (949)581-3702
  • 8:00 AM - 5:30 PM M-F
    Saturday Appointment Only
    Closed Sunday

How do I get an estimate?
For the quickest and most accurate estimate, we recommend making an appointment and bringing your vehicle in or simply call 949.581.3702. We also offer FREE estimates with photos taken with your smartphone.

Who pays the deductible?
The customer is responsible for their own deductible unless the insurance company directly tells us that it is waived.

Does the insurance check come to me or the body shop?
It can come to either party depending on the timing.

Can I add additional repairs that are not related to the accident?
Of course. We will require an additional estimate but not problem.

Does your company do work for dealerships?
Yes, we do work for a number of local dealerships.

Where do I get a claim number?
Your insurance company will provide it.

If a vehicle has frame damage does it mean the vehicle is a total loss?
Not at all. It depends on the location and severity of the damage.

Can you match paint colors?
Our paint matching system uses the most advanced matching techniques to produce factory standard paint finishes.

Can I get a ride home?
Of course. We provide a courtesy shuttle.

How can I get a rental car?
Enterprise is next door or if you prefer another company, we’ll call them to pick you up.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, cash, cashier's check or money order.

What if the repairs cost more than the cost of the estimate?
We will work with your insurance company to ensure all damage is repaired.

Do I have to take my car to the body shop the insurance company suggests?
Absolutely not. California state law guarantees the vehicle owner free choice in choosing a repair facility

Do I have to get 2 estimates?
Not unless you choose.

If my car is under warranty at the dealership, will repairs here be under warranty?
We are a certified repair facility for many makes of car and truck. Please see our list here.

Will parts be preordered?
Depending on the type of accident. Pre-ordering parts is valuable way to save time. Consult with our collision advisor to see your a good candidate for pre-ordering parts.

Will I receive a car wash?
Yes, every car we repair receives a complete wash. Complete details are a separate charge.

Can I wash my car after it's painted?
Yes, but we recommend not waxing you car for 30 days.

Do you outsource mechanical work?
No need to. We have a fully trained mechanics.

Do I need an appointment?
No, but we recommend one. Make an appointment here

What types of vehicles do you work on?
All makes and models; Foreign and Domestic, Sprinter Vans, Electric, Hybrid, Aluminum Body and standard vehicles.

Is this body shop green?
We have been leading the industry in Green technology. We have used Water based paint for 20 years. Before law passed in 2015, we use Dust Extractors when sanding, our car wash clarifies water before it enters the sewers, 1 million BTA burner. incinerates any solids going into the atmosphere, Oil and coolant recovery is disposed through state mandated hazardous waste standards manifest recycling

Do you repair Hybrid/Electric vehicles?
Yes.

How do I get an estimate?
For the quickest and most accurate estimate, we recommend making an appointment and bringing your vehicle in or simply call 949.581.3702. We also offer estimates via photos you take with your smartphone and send in.

Do you repair Sprinter Vans?
We are one of the few facilities in Orange County certified to repair Sprinter Vans

INSURANCE COMPANY PREFERRED

We accept all insurance, and are a DRP Direct Repair Program for the following insurance providers:

  • TESLA APPROVED BODY SHOP

    CERTIFIED COLLISION CENTER

    Prestige Auto Collision is a Certified state of the art Tesla repair facility. Repairs are done by Tesla factory trained Specialists and are compliant with Tesla standards of repair. As a Tesla Certified Collision Center we only use Original Tesla Parts (OEM) when getting your vehicle back to it pre-accident condition. As always, all work is guaranteed for as long as you own your Tesla.

  • BMW

    CERTIFIED COLLISION CENTER

    As a BMW Certified Collision Repair Facility, we can work with you and your insurance company to assure your Ultimate Driving Machine® receives the highest quality repairs. BMW trained technicians will work diligently to restore your BMW back to its pre-accident condition using only BMW approved tools, equipment and repair procedures.

  • SPRINTER VAN

    CERTIFIED COLLISION CENTER

    Prestige Auto Collision specializes in Sprinter Van repair for all of Orange County. With so many uses and functions it’s easy to see why Sprinter Vans are everywhere. We utilize Sprinter approved diagnostic tools and repair procedures to get your Sprinter Van back to it’s pre-accident condition. Prestige Auto Collision is one of the few body shops in Orange County with a dedicated lift and paint booth specifically designed for Sprinter Van repairs. Like all repairs, the work is guaranteed for as long as you own your vehicle and all warrantees remain intact.

  • ELITE MERCEDES BENZ

    CERTIFIED COLLISION CENTER

    As a MBZ Certified Elite Body Shop our technicians receive advance skills and training utilizing exclusive tools and services that only a Certified Collision Center can provide. Our facility has state of the art machinery which allows zero tolerance for error. Which means your vehicle will be back to factory conditions when you pick up your keys. And of course all of our work is guaranteed for as long as you own your Mercedes Benz.

MANUFACTURER CERTIFICATIONS

Prestige Auto Collision does work on all vehicle makes and models. However, when you bring your vehicle to a Certified Collision Repair Facility not only does Prestige Auto Collision provide a lifetime guarantee on all work, but because we are Certified, your Warranty stays intact despite your accident.  We are a Certified Collision Center for the following:

AWARDS AND PARTNERS

Prestige Auto Collision is proud to have an I-CAR Gold certification. Only 10% of body shops meet this high standard. It means our technicians are trained in the proper repair techniques and procedures that contribute to the complete and safe repair of your vehicle.

A FAMILY BUSINESS SINCE 1984

In 1984, Bernie Gates' dream of opening a body shop became a reality when he and his wife Laurie opened Prestige Auto Collision in Mission Viejo. The shop consisted of 1 building on a sleepy street lined with shops servicing the car industry. They would see many businesses come and go. Prestige would weather many storms and continue to steadily grow. The business would expand, taking over the lot. Utilizing 4 buildings and over 40,000 sq. ft. of secured facilities. This would only be the beginning and the company would expand to include Prestige South and Fabricante. The business continues to employ many members of the family from grandparents to grandchildren.

Customer Reviews

  • My 2008 Nissan Altima was looking pretty neglected and tired from being left out in the elements. I went to Prestige auto Collision in Lake Forest and spoke to Jose. The price was right and I couldn't be happier. My car looks new - just beautiful. Prestige is my go to for any auto work to be done in the future.

    - Kay M.

  • I have been coming to Prestige for many years and always get exceptionally great results on any damage I have have to my vehicles. Jose Carrasco is my "go to" contact and takes the best care of me from a customer service standpoint as well as ensuring my repairs are right the first time! Always responsive and always thorough. Two thumbs up! If I had more thumbs, they'd be up too! Thanks Prestige and thank you, Jose!

    - Joanne S.

  • Great job on my car. They even fixed a small dent that geico wouldn't pay for that was likely caused by the accident. Also car went in filthy and came out detailed. I was kept up to date on all of the repairs. Is text which is much better than calling them for updates. Repairs are good. Service even better. Thank you Jason and team. Would give 6 stars if I could

    - Yogi S.

  • This place is awesome! They were very courteous and did a fantastic job on my car. The price was exactly what I was told it would be and it was done in a timely manner. I will definitely be going back there for any future work on my car. Couldn't be happier!

    - Rae J.

  • My car never has looked better. I recently was involved in a car accident and Prestige Auto did an AMAZING job! They communicated with my almost daily as to when to expect my car to be done and finished in the time frame promised. I worked with Jim and he was great! Highly recommend!

    - Amy V.